Smart Government in UAE - Examining Organizational Readiness

Smart Government in UAE - Examining Organizational Readiness

by and August 13, 2016 Published in E-Government , Smart Governance , UAE , Smart Government

Smart Government in UAE - Examining Organizational Readiness

“Smart Government (SG)”initiative was a tool to enable governmental agencies to provide services efficiently through simple and transparent procedures around-the-clock and to meet people's expectations (Dubai Smart Government, 2013b). “UAE Vision 2021” and “Abu Dhabi Vision 2030” stress the government’s priority to improve public services and to use technology in providing important services from A to Z. This is an ongoing project funded by the Center for Public Policy and Leadership at UAE University. The project is divided into two phases: The first phase took place two years before SG has become mandatory (2013) and before agencies have utilized it in all services delivered to people. In this phase, the study aimed at surveying employees in the public sector to understand their perception of SG and how they felt about providing smart public services. The second phase takes place after SG has become a mandatory policy in all public agencies. The study assessed employees’ opinion about the smart services they provided and how satisfied they were with that.

Place: SECoPA Conference 2015, Charleston, SC, USA

Date: September 30 - October 4, 2015

Sponsored by: This paper has been funded by a generous research grant from United Arab Emirates University, Center for Public Policy and Leadership #31R003-Research Center-CPPL-2-2013

“Smart Government (SG)”initiative was a tool to enable governmental agencies to provide services efficiently through simple and transparent procedures around-the-clock and to meet people's expectations (Dubai Smart Government, 2013b). “UAE Vision 2021” and “Abu Dhabi Vision 2030” stress the government’s priority to improve public services and to use technology in providing important services from A to Z. This is an ongoing project funded by the Center for Public Policy and Leadership at UAE University. The project is divided into two phases: The first phase took place two years before SG has become mandatory (2013) and before agencies have utilized it in all services delivered to people. In this phase, the study aimed at surveying employees in the public sector to understand their perception of SG and how they felt about providing smart public services. The second phase takes place after SG has become a mandatory policy in all public agencies. The study assessed employees’ opinion about the smart services they provided and how satisfied they were with that.

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